by Rew Shearer | Chatbots, Conversologist News, Customer Experience, Social Media, Training and Workshops
When our Chief Conversologist Jam Mayer leapfrogged the ranks of the customer service industry, she had little idea it would be her grounding for a career in Facebook Messenger and AI chatbot design, tutor, trainer and NZ Hootsuite Ambassador, nearly two decades... 
by Rew Shearer | Chatbots, Social Media
Facebook Messenger chatbots are a hot topic. Everybody is jumping on the bandwagon: conversational marketing is the phrase of the moment. At Conversologie, chatbots have been on our checklist for some years; and late 2018 when the effervescent Wanita Zoghby-Fourie was... 
by Rew Shearer | Chatbots, Conversologist News, Research and Trends, Social Media
Hootsuite appears to have been correct in its predicted social media trends for 2019, at least according to speakers at SMCNZ19. For the sixth year running, marketers, business people, and agencies from around New Zealand, but also as far afield as the USA and... 
by Rew Shearer | Customer Experience, Social Media
In social media, bad customer reviews used well are the best marketing “How do I delete this review?” The request from a client – a small restaurant already doing badly – was a true facepalm moment. She had received a bad customer rating, not the first for... 
by Rew Shearer | Customer Experience, Research and Trends, Social Media
From Brands to Social Media to Chatbots, Target is Everything Any marketing professional knows, the key to branding is one crucial thing: the customer. Also known as target. Or persona. This importance and the difference it makes to a brand is nicely illustrated by a...
