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I Turned My Friend Into A Chatbot On Facebook

I Turned My Friend Into A Chatbot On Facebook

by Rew Shearer | Chatbots, Customer Experience

My hack as a conversation designer for creating Facebook chatbot personality? I just use one of my friends.  As marketers, conversation designers, developers, we often look to complexity as being the best approach to quality. We take the long route. We follow...
Destroy Your Business in Two Days: Hot Facebook Tips

Destroy Your Business in Two Days: Hot Facebook Tips

by Rew Shearer | Social Media

It was a Facebook post that almost shut down the business, Wild Oats Farm. Users delivered a torrent of abuse after a photograph of an “underweight” horse was published on a local community page. Online Abuse Destroys A Business Wild Oats’ owner...
Jam Mayer: From Conversations to Facebook Chatbot

Jam Mayer: From Conversations to Facebook Chatbot

by Rew Shearer | Chatbots, Conversologist News, Customer Experience, Social Media, Training and Workshops

When Chief Conversologist Jam Mayer rose through the ranks of the customer service industry, she had little idea it would be her grounding for a new career. Nearly two decades later she is a chatbot design consultant, tutor, trainer, and NZ Hootsuite Ambassador....
Our Hidden Agenda: Conversologie’s Secret Chatbot Trial at Conference

Our Hidden Agenda: Conversologie’s Secret Chatbot Trial at Conference

by Rew Shearer | Social Media, Chatbots

Facebook Messenger chatbots are a hot topic. Everybody is jumping on the bandwagon. Conversational marketing is the phrase of the moment. At Conversologie, chatbots have been on our radar for some years. In late 2018, when the effervescent Wanita Zoghby-Fourie was...
What’s Your Story? Top Tips for Social Media at NZ’s Biggest Conference

What’s Your Story? Top Tips for Social Media at NZ’s Biggest Conference

by Rew Shearer | Chatbots, Conversologist News, Research and Trends, Social Media

Speakers at the SMCNZ19 Conference confirmed Hootsuite’s social media trends for 2019. For the sixth year running they came together. Marketers, business people, and agencies. They came from around New Zealand, but also as far as the USA and Australia. It was...
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