by Rew Shearer | Social Media
It was a Facebook post that almost shut down the business, Wild Oats Farm, in just a matter of days. Users delivered a torrent of abuse after a photograph of an “underweight” horse was published on a local community page. Online Abuse Destroys A Business... 
by Rew Shearer | Chatbots, Conversologist News, Customer Experience, Social Media, Training and Workshops
When our Chief Conversologist Jam Mayer leapfrogged the ranks of the customer service industry, she had little idea it would be her grounding for a career in Facebook Messenger and AI chatbot design, tutor, trainer and NZ Hootsuite Ambassador, nearly two decades... 
by Jam Mayer | Chatbots, Social Media
There are many ways to leverage Messenger Marketing as a strategy; and with tools like Manychat or Chatfuel, this makes it easier for anyone to hop on to. But what happens when it is used in conjunction with a competition on Facebook to drive more engagement and... 
by Rew Shearer | Chatbots, Social Media
Facebook Messenger chatbots are a hot topic. Everybody is jumping on the bandwagon: conversational marketing is the phrase of the moment. At Conversologie, chatbots have been on our checklist for some years; and late 2018 when the effervescent Wanita Zoghby-Fourie was... 
by Rew Shearer | Chatbots, Conversologist News, Research and Trends, Social Media
Hootsuite appears to have been correct in its predicted social media trends for 2019, at least according to speakers at SMCNZ19. For the sixth year running, marketers, business people, and agencies from around New Zealand, but also as far afield as the USA and... 
by Rew Shearer | Customer Experience, Social Media
In social media, bad customer reviews used well are the best marketing “How do I delete this review?” The request from a client – a small restaurant already doing badly – was a true facepalm moment. She had received a bad customer rating, not the first for...
