Call Centre to Chatbots: How to Win Business with Great Conversations
Learn more at our free webinar.
If you operate a business that includes telephone sales or service, this webinar is for you.
Chatbots are the social media talk of 2019. Messaging apps are the new channel for marketers and chatbots are the way to create meaningful conversations.
But who creates the conversation? Developers? Their only experience is computer science and a graduation ceremony.
Hear directly from marketer and chatbot designer whose early career was call centres in the Philippines. Promoted within months to senior positions due to her exceptional performance Jam Mayer won the acclaim of company executives worldwide.
Join Jam as she talks the techniques of great customer service, their scope in chatbot development, and helps you do the math on chatbot vs call.
IN THIS WEBINAR YOU WILL LEARN…
What elements a chatbot should
incorporate from call centre learnings and why
The current scope of chatbots
and their future potential including voice
Cost vs ROI comparisons
Implementation options
JAM MAYER
Director of Conversologie and entrepreneur, Jam is deeply passionate about social media marketing, keeping ahead of the trends, and mastering the industry’s latest technologies and tools.
From her beginnings as a call centre director, actor, radio host, and professional blogger, through her journey into social media, to education and public speaking, Jam’s charm, upbeat style and depth of knowledge have earned her much respect in the industry.
In 2017 Jam was picked by social marketing icon Hootsuite to be their New Zealand ambassador and Digital Services Partner. Informally dubbed The Chatbot Queen at last year’s Social Media Conference in New Zealand, this year Jam is back to speak about Chatbots and Conversational Design.
Enjoy: her energy and flair will make you sit up and take notes.