We converse with your customers to address their concerns.
Stop ignoring your customer!
People are posting their feedback about a business on social more than ever. The challenge is to find those that is specific to your business’ location.
Sure, you can search for keywords around your brand but what if you have more than one location? Wouldn’t you want to check where the concern is coming from?
Finding the right posts and fast response time is key to ensure you don’t lose customers because you didn’t ‘see’ what they’ve posted.
Provide excellent social customer service NOW.
- Find your customer’s feedback quickly (even in real time)
- Address their issues and questions while they are still in your store
- Improve your customer service process
We have the solution to help you find social posts that matter to your business!
Want to know more or have questions?
Contact us and we’ll get in touch soon!